Frequently Asked Questions
What’s included in each Mind Safety plan?
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Each Mind Safety plan includes a monthly allocation of Psychosocial Safety credits.
These credits allow you to generate assessments, surveys, incident reports, wellbeing action plans, and other psychosocial safety documents.
Higher-tier plans include more credits, saved documents, multi-project access, organisational tools, and priority support.
Do I need to install any software to use Mind Safety?
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No installation is required. Mind Safety is entirely web-based and can be accessed from any modern browser on desktop, tablet, or mobile devices.
How do credits work in Mind Safety?
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Each credit allows you to generate one psychosocial safety document, such as a psychosocial risk assessment, workplace survey, incident report, or wellbeing plan.
Credits are deducted only when a document is generated.
Can I use Mind Safety on my phone or tablet?
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Yes. Mind Safety is fully mobile-responsive, allowing you to create, review, and access psychosocial safety documents from your phone or tablet—whether onsite or working remotely.
What happens if I run out of credits?
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If you run out of credits, you’ll be notified and redirected to purchase additional credits or upgrade your plan.
Your saved documents remain accessible at all times.
What payment methods do you accept?
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We accept all major credit cards, including Visa and MasterCard.
All payments are processed securely using encrypted payment gateways.
Is our psychosocial data secure?
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Yes. Data security is a top priority at Mind Safety.
All documents and account information are securely stored with restricted access and industry-standard encryption.
Can I get a refund for unused credits?
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We do not offer refunds for unused credits.
However, any remaining credits stay on your account for future use and do not expire while your subscription is active.
Do you provide customer support?
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Yes. All users receive email support.
Pro and Enterprise plans include priority support for faster assistance with psychosocial safety documentation and platform features.
What is psychosocial safety?
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Psychosocial safety focuses on identifying, assessing, and managing workplace factors that may cause psychological harm,
such as work pressure, bullying, fatigue, role clarity, and exposure to traumatic events.
Who should complete psychosocial safety assessments?
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Psychosocial safety assessments are typically completed by business owners, managers, HR teams, safety officers, or consultants,
often in consultation with workers and leadership teams.
What does a psychosocial risk assessment include?
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A psychosocial risk assessment generally includes:
- Identification of psychosocial hazards
- Assessment of risk severity and likelihood
- Control measures to reduce or eliminate risks
- Implementation and monitoring actions
- Review and consultation records
Is Mind Safety compliant with Australian WHS laws?
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Mind Safety is designed to support compliance with Australian WHS obligations relating to psychosocial hazards.
It provides structured documentation tools aligned with Safe Work Australia guidance.
Where should completed psychosocial safety documents be stored?
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Completed documents can be securely stored within your Mind Safety account or downloaded for internal records.
We recommend keeping documents accessible for audits, reviews, and continuous improvement activities.
