For the conversations nobody feels ready for.
A short, calm guide written to one manager at one workplace: what to say when something has changed, what not to say, and the point at which it stops being theirs to carry. It teaches supervisors to notice a change in the work and ask about it. It does not teach anyone to spot symptoms, screen, assess or diagnose — none of that is a manager's job, and a guide that pretends otherwise does harm.
Complete Compliance Pack — $199 inc GST, one-time. No subscription.
What a supervisor actually gets
Most managers do not need training. They need the words, and permission to stop.
The words to use
Opening lines for the conversation, what to say when the answer is “I'm fine”, and what to say when somebody tells you more than you expected.
Do and don't
Side-by-side rows for each situation, so the line between noticing a change in the work and forming an opinion about a person stays visible.
A one-page card
Five steps, the escalation points, and the support numbers. The page a worried supervisor keeps in a drawer and reads once before a hard conversation.
Your state, named in the document
You tell us where you operate. The document is written to that jurisdiction and names your regulator and the code of practice or guidance it is structured around, so whoever reads it can see which framework it was written for.
- Australian Capital Territory WorkSafe ACT Work Health and Safety Act 2011 (ACT)
- New South Wales SafeWork NSW Work Health and Safety Act 2011 (NSW)
- Northern Territory NT WorkSafe Work Health and Safety (National Uniform Legislation) Act 2011 (NT)
- Queensland Workplace Health and Safety Queensland Work Health and Safety Act 2011 (Qld)
- South Australia SafeWork SA Work Health and Safety Act 2012 (SA)
- Tasmania WorkSafe Tasmania Work Health and Safety Act 2012 (Tas)
- Victoria WorkSafe Victoria Occupational Health and Safety Act 2004 (Vic)
- Western Australia WorkSafe WA Work Health and Safety Act 2020 (WA)
Most states and territories work from the model WHS laws; Victoria runs its own Occupational Health and Safety Act 2004 (Vic), and the document reflects that rather than pretending the frameworks are identical. Operating across borders is fine — say so in the intake and the document covers each place you work. Mind Safety documents are designed to support your obligations and are aligned with the relevant code of practice; they are not certified or endorsed by any regulator.
Ready when you are.
The Manager's Guide is one of the bonus documents in the Complete Compliance Pack, alongside the Risk Assessment, the Hazards Procedure and your policies.
Mind Safety documents are designed to support your obligations under Australian WHS law and are structured around Safe Work Australia's model Code of Practice Managing psychosocial hazards at work. They are not a certification and do not replace advice about your specific circumstances.